CSCC Digital Education & Instructional Services

Faculty Assistance Center (FAC)

CSCC faculty and staff can contact the Faculty Assistance Center (FAC) with any questions or requests for assistance with Blackboard, Kaltura Capture, My Media, Zoom, and other academic technologies used at the College.

Virtual Hours of Operation

Monday - Thursday  >  8 a.m. - 5 p.m.
Friday  >  8 a.m. - 4 p.m.

Live Chat

Connect instantly and communicate in real time with the Faculty Assistance Center (FAC) Monday-Friday between 9am-4pm.
Go to Live Chat page

Individual Consultation

Make an appointment to get one-on-one support or a personalized review of your Blackboard courses, including course design principles, new features, Grade Center organization, teaching online, and more.

Register for an individual consultation


Send details about your question or request to the FAC via email (, and expect a response to your email from TDNotify.


Find how-to instructions, information and videos to answer your questions about Blackboard and other academic technologies at this searchable database: DEIS Knowledge Base